All our products include worldwide tracked courier delivery. Once your order is placed, we will send you a tracking number to track your order online. We use Aramex for all products. We require a physical address and contact number (courier items cannot be delivered to PO boxes). Please ensure you provide the correct day time delivery address and contact number! Any incorrect information will delay the arrival of your order and you will be liable for any additional charges.
Courier is sent via DHL courier service and worldwide delivery is 3-7 working days. A tracking number will be sent via the provided email address once the product has been dispatched; the order can be tracked on www.dhl.com Please note that in some countries the product is passed on to a 3rd party courier to deliver and could, therefore, affect the tracking and/or delivery times.
Depending on your country, you might be charged duties and taxes, please inquire at your local customs office for more information regarding this, we take no responsibility for any additional charges incurred. The same returns policy is applied if you are unhappy with the tax or duties charges and wish to return the product. You will be responsible for ALL the shipping charges (initial and return), and a refund will only be issued once we receive the products.
Please make sure you receive the invoice from the customs office and NOT the courier, as they are known for overcharging. You can request this from them at any time.